This is a new feature, came across me today. Let me tell you what exactly it is.

Nodal Officers are part of Public Grievance System approved by most of government and semi government bodies. Due to government rules, it is also applicable to corporate houses who are into public services. Nodal Officers are such officers who are liable to solve consumer complaints which are not properly addressed or solved by customer care of their respective companies. Here is one simple example how it works:

Say I have some complaint about Vodafone or Airtel services in Surat, What I will do normally?

1. Call Customer Care of Vodafone or AirTel.
2. After many tries, If they will not solve my problem / complaint, I will contact local officers.
3. So, I will visit local offices.
4. Even if they are not able to fix my issue, then I am not hopeless. (Thanks to government of India)
5. I can contact these Nodal Officers and put my case to them and they have to fix my issue.
6. Even if they are not able to do that, I can also go upwards (Public Grievance Officers) and to consumer court etc.,

So this is complete chain, How it works. And I have feature idea to implement a Directory for all such corporate houses. Users will able to search the directory by company name or services type. I hope people will like it and it will be useful for them.

હુ ઘણો ખુશ છ્વ કે આજે મે એક નવુ ડોમેઇન રજીસ્ટ્રર ક્યુઁ. aapnusurat.com.

I am planning to have two domains for the portal. OurSurat.com and AapnuSurat.com. If user will come through oursurat.com he will be redirected to the portal with default language of English and if he comes through aapnusurat.com, he will be redirected to the portal with default language of Gujarati.